Returns

Return Policy Overview

Return eligibility depends on whether a product is Ready-to-Ship, Made-to-Order or customized. The rules below apply unless different rights are required under applicable consumer protection laws.

Ready-to-Ship Products

Ready-to-Ship products cannot be returned once the order has been shipped.

A Ready-to-Ship order may be canceled before it has been shipped. No cancellation fee applies to an order canceled before shipment.

Contact ffulla as soon as possible if you need to cancel. Once the order has been shipped, it is no longer eligible for cancellation or return for a non-quality-related reason.

Made-to-Order and Customized Products

Made-to-Order and customized products are not eligible for return.

A Made-to-Order or customized order may be canceled before production begins. For a made-to-order ring, the order can no longer be canceled once the ring size has been confirmed and production has begun.

For other customized products, the order can no longer be canceled once the relevant specifications have been confirmed and production has begun. Contact ffulla as soon as possible if you need to request a cancellation before production.

Damaged or Incorrect Items

If an item arrives damaged or is different from the item ordered, contact ffulla within seven days of delivery.

Please provide:

• Your order number
• A clear description of the issue
• Clear photographs of the item, packaging and shipping label where relevant

Do not send the item back before receiving instructions from ffulla. The team will review the information and provide assistance based on the circumstances and any rights that apply under applicable law.

Manufacturing or Workmanship Issues

If you believe an item has a manufacturing or workmanship issue, contact ffulla within three months of delivery.

Please provide your order number, a clear description of the issue and photographs showing the relevant area of the item.

Every claim is subject to review. The following are not considered manufacturing or workmanship issues:

• Normal wear and tear
• Scratches, deformation or other changes caused by wear
• Accidental impact, misuse or improper handling
• Damage caused by improper storage, cleaning or care
• Damage resulting from repair, resizing or modification not authorized by ffulla
• Damage caused by failure to follow applicable jewelry-care guidance

If ffulla confirms a manufacturing or workmanship issue and authorizes the item to be returned, ffulla will be responsible for the approved return shipping cost. Follow the return instructions supplied by the team.

The notification periods above do not limit any rights that may apply under applicable consumer protection laws.

Order Changes and Cancellations

Contact ffulla as soon as possible if you need to request an order change or cancellation.

Ready-to-Ship orders may be canceled without a cancellation fee before shipment. Made-to-Order and customized orders may be canceled before production begins, but cannot be canceled after the applicable specifications have been confirmed and production has begun.

Changes to an order are not guaranteed. The team will confirm whether a requested change is possible based on the order status.

Exchanges

ffulla does not offer exchanges.

If an item arrives damaged, has a confirmed manufacturing or workmanship issue, or is different from the item ordered, contact ffulla under the applicable process described above.

Authorized Returns and Return Shipping

Do not ship an item back without first contacting ffulla and receiving return instructions.

For an arrival issue or manufacturing or workmanship issue confirmed by ffulla, ffulla will be responsible for the approved return shipping cost and will provide the applicable return instructions.

Once an order has been shipped, returns for non-quality-related reasons are not accepted, except where mandatory rights apply under applicable consumer protection laws.

Refunds

If an eligible order is canceled before shipment or before production begins, as applicable, ffulla will initiate the refund within 48 hours after the cancellation is confirmed.

The time required for the funds to appear in the customer’s account depends on the payment provider, card issuer or financial institution. This bank-posting time is outside ffulla’s control.

For damaged or incorrect items, or confirmed manufacturing or workmanship issues, any refund or other resolution will be confirmed after the issue has been reviewed.

Consumer Protection Rights

This policy does not limit any rights that may apply under applicable consumer protection laws. Where mandatory legal rights apply, those rights take precedence over any conflicting part of this policy.