FFULLA SUPPORT
Jewelry Care & Product Support
Practical guidance and support to help you care for your ffulla jewelry.
Our Approach
Each ffulla piece is made with care. Appropriate storage, cleaning and handling can help preserve its appearance and condition over time.
This page explains how to request support and does not create a lifetime warranty, a lifetime complimentary-service program or any other guarantee beyond the rights described in the Returns Policy and any rights that apply under applicable consumer protection laws.
Manufacturing or Workmanship Issues
If you believe an item has a manufacturing or workmanship issue, contact ffulla within three months of delivery.
Please provide your order number, a clear description of the issue and photographs showing the relevant area of the item. Every claim is subject to review.
Issues that may be reviewed
- Possible manufacturing issues in materials or workmanship
- Possible structural issues caused by manufacturing or workmanship
- Other product issues that ffulla confirms after review
Not manufacturing or workmanship issues
- Normal wear and tear
- Scratches, deformation or other changes caused by wear
- Accidental impact, misuse or improper handling
- Damage caused by improper storage, cleaning or care
- Damage resulting from repair, resizing or modification not authorized by ffulla
- Damage caused by failure to follow applicable jewelry-care guidance
The three-month notification period does not limit any rights that may apply under applicable consumer protection laws.
Care and Maintenance Requests
Depending on the item, its condition and your location, ffulla may be able to assist with services such as inspection, cleaning, polishing, plating, prong work, repair or resizing.
These services are not guaranteed to be available or complimentary. Availability, suitability, timing, price and shipping costs will be assessed for each request. Do not send an item before receiving instructions from ffulla.
| Request | What to expect |
|---|---|
| Cleaning or polishing | Suitability depends on the materials, finish, setting and condition of the item. |
| Inspection or prong work | The item must be assessed before any recommended work or cost can be confirmed. |
| Plating | Availability and results depend on the item’s metal, finish and condition. |
| Repair or resizing | Some designs cannot be repaired or resized. Any available option, fee and timing will be confirmed after assessment. |
Resizing
Resizing is not guaranteed and is not automatically complimentary. Whether a ring can be resized depends on its design, materials, stone placement, construction and current condition. Full-eternity bands and designs with stones around the entire shank may be impossible to resize.
Contact ffulla before arranging any resizing. If assistance is available, the team will confirm the permitted size range, estimated timing, applicable fees and shipping arrangements before work begins.
Diamond Upgrades
ffulla does not offer a standing lifetime diamond-upgrade program under this policy. If an upgrade option is available for a particular purchase, the applicable eligibility requirements, valuation, price and other terms must be confirmed by ffulla in writing before any item is sent.
Loss, Theft and Accidental Damage
Loss, theft, accidental damage and damage caused by wear are not manufacturing or workmanship issues. Customers may wish to consider independent jewelry insurance appropriate to their needs.
Requesting Support
- Contact ffulla with your order number and a clear description of the issue or service requested.
- Include clear photographs showing the relevant area of the item.
- Wait for the team to review your request and provide instructions.
- Do not send the item until ffulla has authorized the return or service.
If ffulla confirms a manufacturing or workmanship issue and authorizes the item to be returned, ffulla will be responsible for the approved return shipping cost. For other care, maintenance or service requests, any fees and shipping costs will be confirmed before the item is sent or work begins.
Repair, resizing or modification not authorized by ffulla may affect the assessment of a later claim.
Consumer Protection Rights
This page and the Returns Policy do not limit any rights that may apply under applicable consumer protection laws. Where mandatory legal rights apply, those rights take precedence over any conflicting term.